Posts by Josh
Enabling Marketing Banners
Enabling Promotional Pricing on your BigCommerce Catalog Requirements: BigCommerce Catalog Important Notes: Only one banner per category or brand page Steps: Login to your BigCommerce dashboard Go to Marketing > Banners Click the “Create A Banner” button to create a new banner Create a Descriptive Name for the Promotion Download Image Asset from data provider…
Read MoreEnabling IMAP Holidays in Lights America
IMAP Holidays are now able to be fed directly into the BigCommerce Catalog. Requirements: Lights America Data Feed BigCommerce Catalog Cost: Included with $500 data feed migration fee $100 if added after data migration or for a one time price update (promotion turned on after promotion start date) Important Notes: Ensure IMAP Holidays have been…
Read MoreMadScrubber Data Processing Logic
We are excited to share with you our first updates to the MadScrubber data processing logic and the BigCommerce theme for 2021. New Web Enabled Option XO Logic now sends Madwire data letting the MadScrubber know if a vendor is Web Enabled in XO Logic or not. Marking a vendor as non Web Enabled in…
Read MoreUpdates, Product Families, And More!
Theme Updates and Image Issue Update Product Image Update 4/26 – Image issue discovered and tickets put in to trace issue. 4/28 – Traced issue to data provider security settings blacklisting API calls causing images to be deleted on product update 4/29 – BC API calls whitelisted and Individual Product Images Re-Uploaded and fixed 4/30…
Read MoreIssues with processing transactions during checkout.
Showrooms using Authorize.net have been reporting issues with processing transactions during checkout. (Chase is a reseller of Authorize.net) ****Resolved by BigCommerce on 6/11***
Read MoreProducts that were due to be updated on the 15th, 16th and 17th of June may have out-of-date.
6/21/2021 – 11:00 AM We are currently investigating an issue affecting some showrooms. Products that were due to be updated on the 15th, 16th and 17th of June may have out-of-date product data from the 14th. This issue was in relation to security measures put in place by the data provider during a recent web attack.…
Read MoreMitigation code has been created and the Reupload
6/22/2021 – 10:00 AM – Mitigation code has been created and the Reupload of affected products has been started. Please allow up to 24- 48 hrs for the affected products to be fully updated on the BigCommerce Store.
Read MoreIssue Identified effecting Manufacturers
9/1/2021 7:30AM MT-Issue Identified effecting Manufacturers who do not report quantities and the associated product being invisible on the storefront.
Read MoreShowrooms and should start seeing the number of visible products rise immediately
9/1/2021 9:30AM MT – A code fix has been implemented and is being pushed to all showrooms and should start seeing the number of visible products rise immediately. Please allow up to 1 business day for all items affected to be visible again on the storefront.
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